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Business Analyst
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Competencias
Experiencia demostrada en Power BI.
Experiencia demostrada en SAP.
Experiencia demostrada en Oracle.
Experiencia demostrada en Salesforce.
Experiencia demostrada en Citrix.
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Business Analyst buscando nuevas oportunidades
Experiencia
Customer Support Analyst III
Achieved a 50% reduction in tax-related billing errors, measured by improved invoice accuracy across internal systems, by creating and maintaining a historical record of tax-exempt documents.. Managed and improved resolution time for complex billing and licensing cases by coordinating directly with finance, legal, and sales teams, documenting case-handling steps to streamline the process for the wider team.. Promoted to Analyst III (Senior), measured by formal recognition of subject-matter expertise in resolving high-impact escalated cases, by managing internal stakeholders directly under pressure.. Built and maintained direct working relationships with customers and distributors, gathering feedback and process-improvement suggestions that informed internal workflow changes and earned consistent positive feedback on service quality.
Human Resources Representative (Americas & EMEA)
Supported sustained regulatory compliance across multiple regions (Americas & EMEA), measured by zero reported compliance incidents, by consistently interpreting and applying policy through frequent regulatory changes.. Managed uninterrupted operational continuity in a high-volume environment, measured by simultaneous management of payroll and leave cases across multiple time zones.. Handled high-complexity cases for employees with significant tenure and seniority within Amazon, providing careful, discreet resolution of sensitive payroll and leave matters.. Provided payroll reports and payment breakdowns to employees through the ADP platform, ensuring clarity and accuracy in compensation details.
Dental Providers Representative
Supported resolution of complex coverage, claims, and eligibility inquiries, measured by consistent achievement of productivity and quality metrics, through analytical problem-solving in a highly regulated environment.. Maintained SLAs and offline/handle times within established targets, measured by consistent adherence to service-level standards across a high-volume caseload.. Recognized as a Top Performer, measured by consistent achievement of performance bonuses, through sustained quality and productivity results.