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Pamela
VIP Host, Trainer & CX Leader
Contacto
Competencias
Demonstrated experience with VIP Account Management.
Demonstrated experience with CX Professional.
Demonstrated experience with Outbound Sales Professional.
Demonstrated experience with Proficient in CRM Platforms.
Demonstrated experience with Microsoft Office (Word, Excel, PowerPoint).
Educacion
Idiomas
Resumen
VIP Host, Trainer & CX Leader open to new opportunities
Experiencia
VIP Host, Trainer & CX Leader
Maintained Account Status, ensuring deposit activity, consistent play levels, and player experience that provided growth for the company.. Monitored all fraud investigations and security breaches.. Responsible for all omni-channel client communications.. Helped develop retention and loyalty strategies with the Leadership Team.. Responsible for training and growth of the CX Team.
Customer Service & VIP Host
Managed VIP accounts and delivered outstanding CX across phone, chat, and email.. Conducted outbound sales activity driving successful lead conversion performance.. Responsible for inbound CX activity.. Resolved client issues efficiently, ensuring high levels of satisfaction.
CX Service Representative
Managed client accounts and resolved issues efficiently.. Conducted outbound (O/B) sales activity, driving successful lead conversion performance.. Responsible for inbound (I/B) CX activity, delivering personalized support.