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Customer Service and Operations Coordinator with 10+ years of experience

Video resume

Customer Service and Operations Coordinator with 10+ years of experience
What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?

Contacto

Guatemala City, Guatemala, Guatemala
Disponible en CazVid
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Competencias

Customer ServiceExpert

Provided excellent customer service, including sales, communication, and issue resolution.

Microsoft Office SuiteAdvanced

Proficient in creating presentations, reports, and managing emails using PowerPoint, Word, and Outlook.

Data and Workflow ManagementIntermediate

Experienced with tools like SAP, Webcollect, Pipefy, and managing information security and expense reports.

Communication and CoordinationAdvanced

Skilled in coordinating deliveries, managing dispatch requests, and improving communication flow.

Administrative SupportAdvanced

Handled agenda management, report compilation, and organizational responsibilities in various roles.

Educacion

Primary education teacher
Instituto Evangélico América Latina
2008
Advertising
Universidad de San Carlos de Guatemala
2013
Communications
Universidad de San Carlos de Guatemala
2016

Idiomas

SpanishNative
EnglishAdvanced

Resumen

Experienced professional in customer service, operations, and administrative functions, with a history of supporting efficiency and communication in diverse settings.

Logros Clave

  • Managed customer service and sales at Conduent, demonstrating versatile communication skills
  • Supported operations as a Portfolio Analyst and IMS Coordinator at Capgemini, ensuring workflow efficiency
  • Gained experience in multiple administrative and coordination roles across educational and corporate environments

Experiencia

Second grade teacher

Colegio Practico Comercial
01/03/2010 - 11/01/2010

Customer service

Allied Global
04/27/2013 - 07/27/2016

Customer service and sales

Conduent
01/15/2017 - 11/27/2017

Portfolio analyst, IMS coordinator, Operations manager assistant

Capgemini
Currently working

Habilidades

Customer ServiceMicrosoft Office SuiteData and Workflow ManagementCommunication and CoordinationAdministrative Support
Publicado en CazVid - 17 may 2026
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