Pankaj - Customer Support & Data Entry Specialist with 3+ years in service and research

Performed data entry and maintained documentation accuracy across various roles.

Utilized Word, Excel, and PowerPoint for record keeping, reporting, and presentations.

Handled customer inquiries via calls, emails, and chats, ensuring satisfaction and swift issue resolution.

Conducted and analyzed B2B and B2C surveys to collect relevant market data.

Handled loan recovery process by coordinating with customers for timely repayment through online payment methods., Maintained accurate records of collections and updated daily reports in MS Excel., Achieved monthly recovery targets while ensuring customer satisfaction and compliance with company...

Conducted B2B and B2C market surveys to collect and analyze consumer and business data., Ensured accuracy and completeness of collected data before submission for research analysis., Collaborated with team members to achieve project targets within given timelines.

Handled customer queries via call, email, and chat, Maintained customer records and updated data accurately, Coordinated with internal teams for issue resolution, Followed SOPs and company policies, Supported day-to-day operational activities, Ensured timely closure of tickets and complaints,...