Experienced Data Analyst with a strong background in financial services, skilled in data analysis, visualization, and SQL. Proven ability to support data-driven decision making.
Performed complex data analysis to identify trends and support business decisions.
Utilized SQL for data extraction and database management tasks.
Created dashboards and reports to visualize data insights for non-technical stakeholders.
Used Excel for data cleaning, analysis, and reporting with advanced functions.
Federación Nacional de Comerciantes - Fenalco
Facilitated meetings with designers to discuss communication strategies and create content for social media platforms., Organized press conferences, conducted video recording, editing, and publishing, carried out interviews, drafted press releases, visited companies, and communicated with entrepreneurs.
Universidad Industrial de Santander
Managed social media platforms, created content, executed advertising campaigns, crafted copy, organized events including protocol handling, provided event coverage, drafted news releases, translated documents, handled client interactions, and hosted national and international guests.
Amazon
Handled product or service issues promptly by first understanding the customer's complaint, investigating the root cause, and then providing clear explanations of the best solution., Ensured timely correction or adjustment and followed up to guarantee resolution., Efficiently managed high call volumes while accurately identifying and addressing customer needs through appropriate methods., Contributed to team objectives by achieving relevant outcomes and supporting colleagues as required.
Bachelor
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Worked with cross-functional teams to align data initiatives with business needs.
Propio Language Services
Facilitated communication between clients and service providers across various departments, including healthcare, legal, and customer service, ensuring clear and accurate exchanges of information.
André Laurent Jewelry
Engaged with customers to provide personalized advice on the products and services offered., Showcased various jewelry pieces, explained their features and benefits, and handled sales transactions., Aimed to create positive experiences for customers, ensuring their needs were met and surpassing their expectations in terms of quality and service.
Soy Autónomo TV
Researched, wrote, and reported news stories., Coordinated with camera crews and editors to ensure high-quality content production., Conducted interviews, scripted and produced segments, and managed social media platforms to engage with the audience.
Cultural Exchange in United States
Participated in a cultural exchange program aimed at enhancing my English proficiency and gaining insight into American culture.
