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Cristian
Customer Service & Support Professional with 5+ years of diverse experience
Contacto
Competencias
Provided assistance and resolution for customer inquiries in financial and health sectors.
Resolved technical issues for internet service clients and coordinated technician dispatch.
Instructed programming basics and facilitated new student onboarding in video game design courses.
Supported operational tasks including document preparation and translation between English and Spanish.
Familiar with Photoshop, Illustrator, Blender, and Office Suite for basic design and document management.
Educación
Idiomas
Resumen
Experienced professional with a strong background in customer service, technical support, teaching, and operational assistance across multiple industries.
Logros Clave
- Handled complex transaction inquiries and fraud reports for MoneyGram, assisting customers worldwide.
- Supported patients, employers, and legal professionals with appointment and insurance documentation at Healthpointe and Skycom.
- Taught programming fundamentals to students using Scratch, leading introductory courses in video game design.
Experiencia
Customer Care Representative for MoneyGram
Assisted customers worldwide with transaction inquiries, like amends, refunds, fraud reports, deposit delays, and so on., Helped to make transactions by gathering the customer's personal information.
Customer Care Representative for Healthpointe
Assisted patients with their appointment information., Helped employers with the insurance information and attorneys and lawyers with the documentation they needed to do their jobs with the employees/patients.
Technical Support Representative for Ubiz
Assisted customers from companies that have internet services at their place of work., Provided proper instructions to resolve issues or requested technicians to arrive.
Video Game Design and Programming Teacher
Taught programming basics and fundamentals through the Scratch gaming platform., In charge of the introduction lesson for new students in other video game design and programming courses.
Virtual Assistant-Translator-Operations Support
Provided operational support to the company by sending and receiving emails, preparing document packages to sign and organizing their folders., Translated some documents from English to Spanish as needed.