Experienced professional with a strong background in customer service, technical support, teaching, and operational assistance across multiple industries.
Provided assistance and resolution for customer inquiries in financial and health sectors.
Resolved technical issues for internet service clients and coordinated technician dispatch.
Instructed programming basics and facilitated new student onboarding in video game design courses.
Supported operational tasks including document preparation and translation between English and Spanish.
Telus International-Transactel
Assisted customers worldwide with transaction inquiries, like amends, refunds, fraud reports, deposit delays, and so on., Helped to make transactions by gathering the customer's personal information.
Skycom
Assisted patients with their appointment information., Helped employers with the insurance information and attorneys and lawyers with the documentation they needed to do their jobs with the employees/patients.
Teleperformance
Assisted customers from companies that have internet services at their place of work., Provided proper instructions to resolve issues or requested technicians to arrive.
Algorithmics
Taught programming basics and fundamentals through the Scratch gaming platform., In charge of the introduction lesson for new students in other video game design and programming courses.
High School
Academias Sabatinas Experimentales en Ciencia y Tecnología de la Comunicación
Certified HCIADATACOM
Engineering in video game design and development
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Familiar with Photoshop, Illustrator, Blender, and Office Suite for basic design and document management.
Green Processing Solutions
Provided operational support to the company by sending and receiving emails, preparing document packages to sign and organizing their folders., Translated some documents from English to Spanish as needed.
