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Paola
Contacto
Competencias
Demonstrated experience with English.
Demonstrated experience with French.
Demonstrated experience with Active Listening.
Demonstrated experience with Time Management.
Demonstrated experience with Results Orientation.
Educación
Experiencia
English Teacher
Designed and prepared personalized English classes for groups and individuals at levels A1 to C1, adapting content to meet the specific needs of students., Planned and executed the language learning process using pedagogical and didactic strategies., Supported administrative and commercial management, as well as customer service, contributing to the efficient operation of processes., Developed activities focused on grammar, writing, reading comprehension, and oral expression to strengthen students' linguistic and communicative skills.
Bilingual Customer Experience Advisor (English)
Provide high-quality customer service on incoming and outgoing calls, ensuring a positive and continuously satisfying experience., Resolved issues and responded to inquiries quickly and effectively, applying advanced problem-solving and decision-making skills., Demonstrated empathy and understanding of customers' needs and concerns, offering personalized attention tailored to each case.
Teaching Practice (French)
Created educational resources to be used in the classroom., Reported progress to coordination to ensure that program goals are met., Provided personalized attention to small groups to adapt the curriculum to each student's needs., Researched methods for continuous improvement in teaching processes.