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Paola
QA Analyst
Contacto
Competencias
Demonstrated experience with Meeting & Calendar Coordination.
Demonstrated experience with Email & Inbox Management.
Demonstrated experience with Document & Records Management.
Demonstrated experience with CRM & Database Management.
Demonstrated experience with Collaboration Tools.
Educación
Idiomas
Resumen
QA Analyst open to new opportunities
Experiencia
QA Analyst
Conducted quality audits on customer interactions across calls, chat, and email channels to ensure compliance and service standards.. Delivered agent coaching sessions and performance feedback to drive continuous improvement in customer experience metrics.. Participated in calibration sessions and collaborated with operations teams to align quality standards.. Managed revenue cycle management tasks, including billing audits, claim follow-ups, and documentation accuracy in a bilingual remote environment.. Monitored KPIs and prepared reports to support operational decision-making and process compliance.. Coordinated with clinical and administrative teams to resolve billing discrepancies and improve workflow efficiency.
Customer Service Representative
Provided bilingual (English/Spanish) customer support across inbound and outbound channels, maintaining high CSAT and FCR scores. Handled escalations, documented interactions in CRM systems, and contributed to quality improvement initiatives. Recognized for consistent performance in adherence, quality scores, and customer satisfaction metrics across multiple campaigns.
Freelance Translator
Provide real-time English-Spanish interpretation for visitors and clients across varied fields. Apply active listening and precise communication to ensure accurate, culturally appropriate translation.
Livestream Monitor
Monitored live broadcasts for streaming talent, troubleshooting technical and equipment issues in real time.. Maintained ongoing team communication to sustain performance quality and morale.. Contributed to strategy discussions aimed at improving broadcast quality and engagement metrics.
Revenue Cycle Management Specialist
Managed revenue cycle management tasks, including billing audits, claim follow-ups, and documentation accuracy in a bilingual remote environment.. Monitored KPIs and prepared reports to support operational decision-making and process compliance.. Coordinated with clinical and administrative teams to resolve billing discrepancies and improve workflow efficiency.
QA Analyst Revenue Cycle Management Specialist
Conducted quality audits on customer interactions across calls, chat, and email channels to ensure compliance and service standards.. Delivered agent coaching sessions and performance feedback to drive continuous improvement in customer experience metrics.. Participated in calibration sessions and collaborated with operations teams to align quality standards.. Managed revenue cycle management tasks, including billing audits, claim follow-ups, and documentation accuracy in a bilingual remote environment.. Monitored KPIs and prepared reports to support operational decision-making and process compliance.. Coordinated with clinical and administrative teams to resolve billing discrepancies and improve workflow efficiency.
Customer Service Representative Livestream Monitor
Provided bilingual (English/Spanish) customer support across inbound and outbound channels, maintaining high CSAT and FCR scores.. Handled escalations, documented interactions in CRM systems, and contributed to quality improvement initiatives.. Recognized for consistent performance in adherence, quality scores, and customer satisfaction metrics across multiple campaigns.. Monitored live broadcasts for streaming talent, troubleshooting technical and equipment issues in real time.. Maintained ongoing team communication to sustain performance quality and morale.. Contributed to strategy discussions aimed at improving broadcast quality and engagement metrics.
Freelance Translator
Provide real-time English-Spanish interpretation for visitors and clients across varied fields.. Apply active listening and precise communication to ensure accurate, culturally appropriate translation.