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Patricia
Customer Service Representative (Call Center Sector)
Contacto
Competencias
Utilized statistical tools and Excel to analyze large datasets, uncover insights, and support business decisions.
Constructed and optimized queries to retrieve and manipulate data from relational databases for reporting purposes.
Created dashboards and visual reports using Tableau and Power BI for stakeholder presentations.
Prepared and validated monthly financial reports, ensuring accuracy and compliance.
Educación
Resumen
Dedicated data analyst with 5 years in financial services, specializing in data reporting, visualization, and process optimization to support strategic decision-making.
Logros Clave
- Streamlined data reporting processes, reducing turnaround time by 30%.
- Developed comprehensive dashboards that improved decision-making efficiency.
- Led data validation projects ensuring 99% accuracy in financial reports.
Experiencia
Customer Service Representative (Call Center Sector)
Managed detailed information for seven different vehicle insurance companies.
Customer Service Representative (Call Center Sector)
Managed detailed information for seven different vehicle insurance companies.
Medical Interpreter (English-Spanish)
Facilitated effective communication between doctors and patients.
Electoral Survey Conducter
Conducted electoral surveys for the USA campaign.
Recruitment Assistant
Recruited personnel for a commercial marketing firm., Scheduled interviews via phone calls and text messages.