Dedicated professional with over 6 years in customer service and business support roles, adept at cross-cultural communication, logistics, and operational management. Skilled in data analysis tools and committed to enhancing client and organizational success.
Expertise in delivering exceptional service, resolving issues promptly, and enhancing customer satisfaction.
Proficient in managing daily operations, inventory, and logistics to optimize business efficiency.
Skilled in effective communication across diverse cultural settings, facilitating collaboration and understanding.
Foundational knowledge in analyzing data to support business decision-making, with ongoing development.
Cultural Care Program
Provided full-time care for two children (ages 5 and 10) in an English-speaking environment.. Managed daily schedules, routines, and household organization.. Coordinated shopping and logistics for family activities.. Developed strong communication skills through daily interaction in English.
Family Restaurant Business
Delivered direct customer service in a fast-paced environment.. Managed cash register, payments, and order processing.. Handled customer complaints and problem resolution.. Supported inventory control and supplier coordination.. Worked up to 48 hours/week during peak seasons while studying.
Bachelor’s Degree
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Basic proficiency in data visualization and reporting using Power BI to support analytical insights.
