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Paula
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Competencias
Demonstrated experience with Data Entry.
Demonstrated experience with Data Quality Validation.
Demonstrated experience with SAP.
Demonstrated experience with Data Validation.
Demonstrated experience with Bilingual Support.
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View Paula's professional profile on CazVid.
Experiencia
Support Analyst
Managed internal support requests through ticketing systems., Maintained accurate case records through proper documentation and data entry., Reviewed information for accuracy and compliance with internal standards., Identified recurring issues and supported basic reporting to improve workflows., Handled sensitive and confidential data in accordance with security and privacy guidelines.
Channel Business Operations Agent
Managed order, product, and inventory data using SAP., Performed data checks to ensure accuracy across multiple systems., Supported back-office processes related to order updates and internal reporting., Worked with internal teams to resolve data discrepancies.
Service Desk Technician / Data Operations
Reviewed and validated product and digital content data., Performed data quality checks and basic gap analysis., Updated records and documentation to maintain data consistency., Assisted with reporting and operational tracking activities.
Customer Service Representative
Provided bilingual customer support via phone, chat, and email., Resolved customer inquiries related to orders, accounts, and payments., Followed established procedures and quality guidelines., Exceeded performance metrics for productivity and customer satisfaction.