Paulina - Customer Support Specialist

Experiencia demostrada en Problem Solving.

Experiencia demostrada en Attention to detail.

Experiencia demostrada en Active listening.

Experiencia demostrada en Adaptability.

Experiencia demostrada en Team Work.

Provide exceptional customer service through phone, email, and live chat.. Assisted customers by answering questions and resolving concerns in a professional and timely manner.. Managed customers cases and follow up to ensure complete resolution.. Processed reservations, order modifications, cancellations, and refunds.. Assisted customers with payment inquiries and billing issues.. Maintained accurate records of customer interactions and case updates.. Prepared and submitted weekly reports.. Ensured a positive customer service experience by providing clear communication and effective problem-solving.