Paulo - Customer Service & Operations Specialist with 3+ years in Healthcare and Sales

Expert in addressing customer needs, providing solutions, and ensuring high satisfaction levels.

Skilled in processing and verifying medical orders, ensuring accuracy and timely handling.

Effective at engaging with patients and healthcare providers, conveying information clearly.

Experienced in outbound calling, explaining services, and promoting healthcare procedures.

Always be checking the system for inbound faxes from different doctor’s office’, Verify if the fax is an order, medical records request, office notes, etc and treat them accordingly, Get the orders into the system to schedule patient appointments, Create the patient profile when needed

Orientate new and existing patients via phone as needed, for example, with our verification process, medical records requests, educate and provide details about our clinic, etc, Scheduling patients for initial consultations or approved procedures, along with answering questions related to them

As a customer service agent, I provided solutions and assisted the customers with their requests and needs, As floor support I needed to be checking on the agents, assisting them in the calls, or whenever they needed our help, Management on a live chat with the agents to let them know new policies, news, or anything relevant to their jobs, Be checking the time that each agent is taking per call to see if they need assistant to keep their KPI’s down, Manage any escalated client that wanted to talk to a supervisor, de-escalate the situation and come to a solution on the spot