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Paulo
Real Estate and Sales Professional with 10+ years of diverse experience
Contacto
Competencias
Applied during lease negotiations and customer interactions to ensure favorable agreements.
Formulated and executed sales strategies to identify growth opportunities and improve performance.
Handled customer inquiries, complaints, and support across multiple roles to ensure satisfaction.
Led team communications, monitored performance, and facilitated meetings to improve team dynamics.
Analyzed sales and customer data to optimize strategies and improve operational effectiveness.
Educacion
Idiomas
Resumen
Experienced salesperson and real estate agent with a strong background in negotiation, customer service, and team collaboration. Proven ability to develop strategies, optimize operations, and build lasting client relationships.
Logros Clave
- Negotiated high-value commercial lease agreement at Re/Max Emporio Orión.
- Developed and implemented strategic sales and marketing plans at Molinos El Triunfo S.R.L.
- Promoted to Route Supervisor at TIGO Bolivia within just 2 months due to strong work ethic and performance.
Experiencia
Real estate agent
Successfully negotiated a X-year lease agreement for a high-value commercial property., Developed a robust marketing strategy that included print, digital, and social media channels., Developed a database of potential buyers by networking with other real estate agents., Managed all aspects of the sales process from preparation to close., Successful customer service with the clients.
Sales and distribution executive
Analyzed sales data and trends to identify new growth opportunities and optimize sales performance., Developed and implemented an effective sales strategy., Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques., Established and maintained relationships with key clients in the assigned region., Creation of distribution routes, Identified and addressed customer challenges to ensure customer satisfaction and retention.
Customer Service Agent
Managed customer inquiries, assisted with bookings, cancellations, and modifications, ensuring a seamless experience for guests via phone., Addressed and resolved customer complaints regarding overbookings, room issues, and service concerns, providing timely solutions and escalations when necessary., Provided ongoing support to hotel partners, helping them with property listings, payment disputes, and operational inquiries to maintain high service standards., Collected and analyzed customer feedback, maintaining detailed records in the CRM system to improve service quality and identify trends for operational improvements.
Route Supervisor
Demonstrated a strong work ethic, which resulted in my promotion to route supervisor in just 2 months., Developed a route optimization system that increased delivery efficiency., Resolved customer complaints with empathy and understanding., Answered incoming calls, maintained client relationships, and resolved customer service issues., Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience., Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics., Monitored employee performance and provided regular feedback., Facilitated regular team meetings that increased team communication and collaboration.