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Experiencia
Sales Closer & Customer Care
Offered tailored post-sale support and education to ensure proper product usage and satisfaction., Developed client engagement strategies that improved long-term retention and referrals., Maintained high standards of service while increasing operational efficiency in the sales process., Delivered follow-up presentations, building customer loyalty and expanding brand presence.
Founder & Client Experience Manager
Created and delivered customized travel experiences and short-term property stays for national and international clients., Managed customer onboarding, expectations, and support through every stage of the client journey., Supervised property care, logistics, and service quality for high-end vacation rentals., Led remote consultations via Zoom and WhatsApp, maintaining high client satisfaction and return rate.
Customer Care and Service Representative
Handled global hotel reservations and customer service requests for clients primarily in the U.S. and Mexico., Assisted international guests in English and Spanish, offering personalized solutions and travel recommendations., Resolved booking issues and provided alternatives, enhancing guest satisfaction and loyalty., Used CRM and reservation systems efficiently while working in a high-volume call center environment.
FOH Rotational F&B
Delivered luxury service in a fully English-speaking environment, anticipating guest needs with precision., Contributed to the training of junior staff in service protocol and guest relations., Reinforced Ritz-Carlton’s brand reputation through attention to detail and tailored service delivery.
Verifications Specialist
Conduct verification calls to confirm legal terms and conditions of vacation package purchases for Marriott, Sheraton, and Westin resorts., Communicate 95% in English with international clients to ensure clarity and compliance., Ensure high-quality standards, customer understanding, and transaction transparency.