Pedro - Project Manager with 8 years of experience in software development

Directed cross-functional teams to achieve project goals and deadlines.

Applied Scrum and Kanban practices to optimize workflows and deliverables.

Built and maintained strong relationships with clients to ensure project alignment and satisfaction.

Identified potential project risks and implemented mitigation strategies.

Assist internal and external customers by researching part numbers and processing orders., Responsible for accurate entry of incoming orders via emails within Service Level Agreement., Clearly communicates with internal and external customers via Microsoft Teams., Responds positively to situations requiring cooperation, courtesy, and tact., Communicates with customers and other departments to assure commitments are achieved., Expedites order requests as necessary., Escalate customer satisfaction and part delivery issues appropriately., Adheres to all documented customer service processes., Ensures customer orders meet regulatory procedures and guidelines., Support the parts mission statement to ensure that the 'Right' part is delivered at the 'Right' time to the 'Right' location., Check to ensure that appropriate changes were made to resolve customers' problems.

Continuously driving, promoting, and exercising the company’s corporate values (Authenticity, Transparency, Integrity, Commitment and Teamwork)., Assisting the team members regarding any inquiries related to claim status, preauthorization request, medical network inquiry, verification of medical benefits, air ambulance coordination, medical information requests, case follow ups, emergency notices, general inquiries, etc., Point of contact for any inquiries or requests from all countries in several regions via SLACK or emails., Solving 2nd and 3rd grade escalations from all countries., Coordinate meetings for quality assurance reports on a weekly basis., Leading and supporting the daily management sessions for the team members.