Experienced call center supervisor with a strong background in healthcare and client management. Proven ability to lead teams, improve processes, and ensure compliance.
Led and mentored teams of up to 60 agents in call center environments, ensuring high service quality.
Built and maintained long-term relationships with healthcare clients to ensure satisfaction.
Assisted in hiring, onboarding, and training new staff, including managing interview coordination.
Provided customer service via multiple channels including phone, email, and chat.
Acuity Eye Group / Fusion BPO
Managed Acuity Eye Group’s inbound call center operations in El Salvador, overseeing patient scheduling, insurance verification, and ophthalmology-related inquiries., Developed and maintained long-term client relationships, ensuring satisfaction and compliance with service standards., Led a team of...
BBL Outsourcing
Provided administrative support for daily operations., Managed scheduling, communication, and correspondence., Maintained organized records and documentation., Posted job openings, screened applications, and coordinated interviews., Assisted in drafting employment offer letters and onboarding.
Uassis[link hidden]
Managed calendars, appointments, emails, and contacts., Delivered customer support via phone, email, and live chat., Ensured accurate data management across platforms.
The Expert Institute
Associate of Science
High School Diploma
Used MS Office tools extensively for documentation, scheduling, and reporting.
Conducted in-depth background research on niche case topics., Recruited and expanded networks of professionals., Delivered expert recommendations with thorough analysis., Built strong relationships with experts and managed communication.
Native Learn
Adapted teaching methods to student needs and interests., Established clear lesson objectives and monitored student performance., Provided constructive feedback and collaborated on lesson planning.
Colegio Helade
Supported classroom instruction and promoted academic growth., Used data to personalize student learning., Organized extracurricular clubs and tutoring sessions.
Colegio Nobelis
Enhanced learning experiences with specialized tools for special education., Monitored student progress and maintained parent communication., Participated in professional development training.
Selectra UK
Conducted market research and analysis., Assisted in creating marketing materials and campaigns., Collaborated on team projects to improve communication., Gathered customer feedback to improve services.
Belive Idiomas
Designed engaging lesson plans to meet objectives., Attended department meetings to improve curricula., Implemented project-based activities promoting collaboration.