A dedicated support specialist with over 5 years of experience in telecommunications, digital marketing, and data analysis, skilled in client support, troubleshooting, and campaign management.
Provided technical assistance in VoIP platforms, Linux servers, and IP/WAN configurations.
Handled client support, service quality assurance, and troubleshooting for various telecom services.
Performed data validation, input, and reporting tasks to ensure high-quality research insights.
Managed digital campaigns, configured ads, and supported reporting systems for international clients.
Wallenius Wilhelmsen El Salvador, S.A. de C.V
Supported Keen’s Carrier Services Team in coordinating daily operations, Maintained communication with fleet managers and customer service, Ensured efficient client support, Improved internal workflows, Monitored SLAs, Contributed to service excellence
OSI – Netlink VoIP
Provided remote support for VoIP platforms, Troubleshot real-time communication systems, Collaborated with engineers for escalated resolutions
OSI – TVision / Google Project
Handled data input, validation, and reporting accuracy, Ensured high data quality for research insights
Emaya Serivce/Service Engine BPO
Managed digital campaigns for international clients, Configured ads and supported reporting systems
Bachillerato General
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Assisted with documentation, student support, and maintained records during internship.
TELUS International
Supported customers with wireless services, Diagnosed connectivity issues, Handled billing questions
Teleperformance – Sprint Boost Mobile
Delivered technical assistance for mobile services, Helped users configure devices
Teleperformance – AT&T U-Verse
Supported customers with IPTV and wireless services, Addressed billing concerns
Universidad Evangélica de El Salvador
Assisted students with subject registration and payments, Maintained documentation
