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Pedro
Technical Support Specialist with 5+ years of experience in telecommunications and digital services
Contacto
Competencias
Provided technical assistance in VoIP platforms, Linux servers, and IP/WAN configurations.
Handled client support, service quality assurance, and troubleshooting for various telecom services.
Performed data validation, input, and reporting tasks to ensure high-quality research insights.
Managed digital campaigns, configured ads, and supported reporting systems for international clients.
Assisted with documentation, student support, and maintained records during internship.
Educacion
Idiomas
Resumen
A dedicated support specialist with over 5 years of experience in telecommunications, digital marketing, and data analysis, skilled in client support, troubleshooting, and campaign management.
Logros Clave
- Supported key operations and maintained communication flow at Keen Carrier Services, contributing to service excellence.
- Provided remote VoIP support and collaborated with engineers to resolve escalated issues at OSI – Netlink VoIP.
- Managed digital marketing campaigns and supported international clients at Emaya Service/Service Engine BPO.
Experiencia
Keen Carrier Services Support Specialist
Supported Keen’s Carrier Services Team in coordinating daily operations, Maintained communication with fleet managers and customer service, Ensured efficient client support, Improved internal workflows, Monitored SLAs, Contributed to service excellence
Technical Support Representative – VoIP Division
Provided remote support for VoIP platforms, Troubleshot real-time communication systems, Collaborated with engineers for escalated resolutions
Data Analyst & Entry Operator
Handled data input, validation, and reporting accuracy, Ensured high data quality for research insights
Digital Marketing Agent
Managed digital campaigns for international clients, Configured ads and supported reporting systems
Technical Support Representative
Supported customers with wireless services, Diagnosed connectivity issues, Handled billing questions
Tech Support Specialist
Delivered technical assistance for mobile services, Helped users configure devices
Customer Service Representative
Supported customers with IPTV and wireless services, Addressed billing concerns
Administrative Assistant (Intern)
Assisted students with subject registration and payments, Maintained documentation