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Perla
IT Support Specialist at TechSolutions LLC
Video resume
Contacto
Competencias
Skilled in diagnosing and resolving complex technical issues across hardware, software, and network systems.
Experienced in managing network infrastructure, firewalls, and security tools to maintain optimal performance.
Proficient in supporting Microsoft 365, Azure, and Linux environments, ensuring seamless cloud operations.
Knowledgeable in ITIL processes, managing ticketing systems and delivering high-quality customer support.
Educacion
Resumen
Perla is a dedicated IT professional with over 5 years of experience in technical support, systems analysis, and infrastructure management. Skilled in troubleshooting, cloud services, and security, committed to delivering reliable IT solutions that drive operational excellence.
Logros Clave
- Resolved complex hardware, software, and network issues for over 500 end-users, ensuring minimal downtime.
- Optimized IT systems at Innovate Systems, boosting operational efficiency by 25%.
- Led successful migration to cloud-based solutions, enhancing security and scalability.
- Consistently met or exceeded SLAs while delivering timely technical support at Texas Regional Bank.
Experiencia
IT Support Specialist
Provided Tier 2 technical support for hardware, software, and network infrastructure issues across 500+ end-users. Diagnosed and resolved complex system problems using structured troubleshooting methodologies. Managed user account provisioning, permissions, and security compliance in Active Directory and Azure AD. Collaborated with cross-functional teams to implement IT infrastructure upgrades and migrations. Delivered clear technical documentation and training to improve team efficiency and reduce repeat incidents
IT Systems Analyst
Analyzed and optimized IT systems, resulting in 25% improvement in operational efficiency. Performed regular system audits, vulnerability assessments, and patch management. Supported implementation and maintenance of cloud-based solutions (Microsoft 365, AWS). Developed and maintained technical documentation and knowledge base articles. Coordinated with vendors and internal stakeholders on technology procurement and deployment
Help Desk Technician
Delivered timely first-level technical support for hardware, software, and connectivity issues. Managed ticketing system (ServiceNow) and consistently met or exceeded SLAs. Assisted with Windows and Linux server maintenance and user device imaging. Conducted user training sessions on new software and security best practices
Junior IT Administrator
Supported network infrastructure, firewalls, and endpoint security tools. Performed routine backups, data recovery, and system monitoring. Contributed to successful company-wide migration to cloud collaboration platforms
Habilidades
Transcripcion del Video
Transcripcion del Video 1
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Transcripcion del Video 2
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IT Support Specialist
I specialize in IT and I'm based in Texas, and I have over five years of experience in IT support, system administration, and technical project coordination. Yeah, I currently work as an IT support specialist at TechTech, the tech solution in Illinois in Austin, Texas, where I provide tier 2 support.