Phaula

Customer Service Representative

Delivered high-quality customer support by efficiently resolving inquiries and issues, consistently earning excellent reviews and positive feedback from clients., Maintained strong performance in a fast-paced environment, demonstrating effective communication, problem-solving skills, and a customer-first approach.

Bilingual Customer Service Representative

Teaching Assistant

Assisted in teaching English courses for undergraduate and graduate students by developing educational materials, facilitating classroom activities, and promoting engagement and comprehension., Conducted tutorials and workshops while grading assignments and exams for groups of 30+ students, ensuring fair and consistent evaluations., Designed and implemented inclusive lesson plans, assessments, and modern teaching methods incorporating technology to enhance student understanding, engagement, and fair evaluation., Collaborated with teachers to develop bilingual education programs while mentoring over 50 students on academic projects.

Teacher

Head Waitress

Lead and coordinate high-demand service operations, managing large groups (200+ guests) delivering personalized service to international clients, enhancing cross-cultural communication and adaptability.