Phemelo - IT Support Administrator at Northwest Star Investments

Expert in troubleshooting hardware, software, and network issues to ensure optimal system performance.

Skilled in managing and maintaining network infrastructure, ensuring security and connectivity.

Effective in building and maintaining client relationships to foster repeat business and customer satisfaction.

Experienced in conducting safety audits, delivering training, and ensuring workplace safety standards.

Provide first-line technical support across hardware, software, and network-related issues.. Maintain IT systems, install updates, and minimise system downtime.. Log, track, and document support requests to build a knowledge base for recurring issues.. Troubleshooting hardware and software issues. Installing and configuring systems. Network management and security. Providing user support and training. Maintaining system backups and updates

Maintained accurate technical records and reports to support project implementation.. Acted as a liaison between technical teams and management for streamlined communication.. Communication: answering phone calls, responding to emails, and facilitating communication between departments. Scheduling: coordinating meetings and appointments, managing calendars, and scheduling events. Data Entry: updating records and databases with accurate information. Office Support: providing administrative support, managing office supplies, and assisting with customer service inquiries

Advised clients on product selection, tailoring solutions to their needs.. Consistently exceeded monthly sales targets and built lasting client relationships.. Contributed to repeat business through excellent customer service.