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pheonah
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Professional profile
Experiencia
Administrative Assistant & Customer Support Rep
Managed calendars, scheduled meetings, and coordinated appointments.. Handled phone calls, emails, and distributed information to relevant departments.. Provided administrative support for field activities and meetings.. Maintained efficient filing systems for contracts, correspondence, and key documents.. Ensured confidentiality of sensitive information and documentation.. Assisted in preparing, formatting, and processing contracts and reports.
Customer Service Executive
Handled inbound/outbound calls and customer inquiries.. Processed orders, transactions, and complaints.. Collected and analyzed customer feedback for service improvement.. Prepared daily customer service reports.
Customer Care Executive
Built positive customer relationships and partnerships.. Resolved complaints and prepared service reports.. Supported customer engagement and retention initiatives.
Risk Assessment Executive
Designed and implemented risk management processes.. Conducted risk assessments, evaluations, and reporting.. Prepared risk budgets and educated management on risk exposure.
Customer Service Representative
Coordinated customer queries and facilitated complaint resolution.. Processed CRB clearance requests in liaison with bureaus.. Prepared service reports and improved customer satisfaction.
Intern
Assisted customers with deposits, withdrawals, and inquiries.. Balanced cash drawers and reconciled discrepancies.. Supported account management and customer education on products.