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Phidelia
Call Centre Agent
Contacto
Competencias
Expertise in resolving customer queries, providing support, and enhancing client satisfaction across multiple industries.
Skilled in managing import/export documentation, shipment tracking, and liaising with airlines and customs authorities.
Proficient in document handling, data entry, scheduling, and coordinating training and vetting processes.
Effective communicator with experience conducting interviews, training, and maintaining client relationships.
Educación
Idiomas
Resumen
Dedicated professional with over 15 years of experience in customer service, logistics, and nanny administration. Proven ability to streamline processes, manage shipments, and provide exceptional client support. Strong interpersonal and organizational skills drive operational success in diverse environments.
Logros Clave
- Streamlined Nanny vetting and training processes, enhancing safety and compliance standards over a decade.
- Managed import and export shipments, ensuring timely clearance and accurate documentation for logistics operations.
- Provided exceptional customer service in call center environments, resolving queries and increasing client satisfaction.
- Led stock control and sales at Milky Lane, improving inventory accuracy and sales efficiency.
Experiencia
Call Centre Agent
Inbound and Outbound -Provide Customer Service and Sales Focus. Resolving Queries. Update client’s details. data capture and client information verification
Waitress
Sales Focus. Cash up balancing against sales. Stock control. ordering of stock. Customer Service
Nanny’s Administrator
Sourcing and Vetting of Nannys for clients. Conducting Interviews and Identity verification. arranging training with external Institutions for Nannys to be health and safety skilled. CPR. First Aid. Customer Service. Taking notes for matters that needs special attention to detail
Temporary Adhoc Import and Export Administrator
Import Sea freight and Airfreight shipment tracking. Collection of shipping documents from various airlines and client for clearance purposes. Requesting Charges and Storage. Arranging Inspections bookings with Customs /SAPS for cargo inspections and stamping of releases. Filling of finalized Imports and Exports files and storage for safe keeping. Arranging for collection of cargo/containers with transporters at respective depots/Airlines/groupage depots