Philile - Public Relations Officer at KZN Health – Ekombe District Hospital

Durban, KwaZulu-Natal, South Africaen

Efficiently managed patient and stakeholder inquiries, enhancing communication flow

Organized and documented meetings, ensuring accurate record-keeping and follow-up

Publicado en CazVid

Resumen

Dedicated Public Relations Officer with hands-on experience in stakeholder engagement, communication, and record management within healthcare. Skilled in client service, office admin, and effective communication, with a diploma in Public Relations and Communications.

Logros Clave

Prepared internal communication materials, including newsletters, improving staff engagement
Handled complaints and suggestions, contributing to improved patient and stakeholder satisfaction

Habilidades

Client ServiceIntermediate

Skilled in addressing client needs and resolving issues to ensure satisfaction.

Office AdministrationIntermediate

Proficient in managing daily office tasks, record keeping, and document control.

Communication SkillsAdvanced

Effective in preparing and delivering internal communications and facilitating meetings.

Data Management & MS OfficeIntermediate

Experienced in data capturing, record management, and using MS Word, Excel, Outlook, and PowerPoint.

Idiomas

IsiZuluEnglish

Experiencia

Public Relations Officer (In-Service Trainee)

KZN HEALTH – EKOMBE DISTRICT HOSPITAL

Assisted patients and stakeholder with enquiries. Managed complaints, compliments and suggestions. Prepared internal communication and newsletter. Organized meetings and record minutes. Maintained accurate administrative records. Coordinated community awareness programmes. Prepared reports for management. Conducted customers care training. Worked with multiple stakeholders to improve service delivery. Telephone etiquette (Switchboard)