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Phill
Sales & Team Leadership with 15+ years of industry experience
Contacto
Competencias
Developed and executed sales strategies to expand client bases and increase revenue across multiple industries.
Led and managed teams ranging from 5 to over 35 staff members, ensuring compliance, motivation, and performance.
Utilized Salesforce, HubSpot, and MS Dynamics to track performance, manage customer relationships, and inform strategic decisions.
Negotiated contracts at director level, secured agreements, and managed tenders across sectors including hospitality and facilities management.
Led operations for customer retention, recruitment, and coordination of services, ensuring legal and procedural compliance.
Educacion
Idiomas
Resumen
Experienced professional with a background in sales, team management, and operations, complemented by military leadership experience.
Logros Clave
- Managed and led multiple teams across different sectors, achieving record profitability in 2024 at Maximo Nivel.
- Contributed to approximately 70% profit growth during tenure as Head of Sales at Selective Networks by refining sales processes and coaching high performers.
- Led customer retention operations at Virgin Media, successfully reducing churn and aligning client needs with internal teams.
Experiencia
Team Leader
Lead 14 case managers; deliver client satisfaction, revenue, and KPI compliance., Maintain personal sales to set the standard for the team.
Team Leader
Managed an international team of 5–8 advisors; delivered the most profitable year on record (2024)., Designed and executed sales strategies to expand the client base and boost revenue.
Head of Sales
Managed 15 sales/admin staff; contributed to ~70% profit growth during tenure., Recruited, coached, and retained high performers; tightened sales processes.
Business Development / Area Sales Manager
Secured contracts with hotels, restaurants, and facilities firms., Negotiated at director level; managed tenders and long-term agreements.
Retentions Operations Manager
Led customer retention operations and reduced churn with targeted solutions., Aligned external account needs with internal delivery teams.
Operations Manager
Led six teams (18 agents each) on high-value recovery contracts; worked with judges and local authorities to meet legal and client requirements.
Integration Coordinator (Fixed Term)
Coordinated nursing recruitment across Leeds hospitals; ensured compliance, updated records, and matched staffing to demand.
Academic Coordinator
Oversaw lesson planning, progress tracking, and reporting for diverse groups.
Instructor (ESL Teacher)
Planned and delivered engaging lessons tailored to learner goals across small groups and 1:1.
Kitchen Manager / Head Chef
Managed daily kitchen operations, menus, H&S, and customer interactions.