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Phumzile
Customer Service & Data Management Professional with 6+ years of diverse experience
Contacto
Competencias
Performed data entry, backups, and verification tasks to maintain data integrity and support reporting functions.
Provided exceptional support across airline, retail, and institutional settings, utilizing communication and conflict resolution skills.
Delivered clear, professional verbal and written communication in customer interactions and team collaboration.
Handled documentation, reporting, and client records management efficiently in various roles.
Participated in rescue missions and conservation programs, contributing to safety and environmental preservation.
Educacion
Resumen
Dedicated professional with over 6 years in customer support, data management, and operational roles. Skilled in building customer loyalty, managing data, and supporting team objectives across logistics, hospitality, and conservation domains.
Logros Clave
- Transferred and verified data from physical to digital formats, supporting efficient database management.
- Resolved customer issues effectively leading to improved satisfaction in airline and retail sectors.
- Collaborated with management to address complex guest and customer account concerns ensuring positive resolutions.
Experiencia
Data Capture
Performed routine data backups to avoid information and file loss., Verified accuracy of information and sorted information of documents for computer entry., Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners., Generated weekly and monthly...
Customer service representative
Assisted customers with varying questions using product knowledge and service expertise., Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques., Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.,...
Customer service assistant
Took appropriate action to remedy customer dissatisfaction and boost loyalty., Delivered exceptional level of service to each customer by listening to concerns and answering questions., Multi-tasked to keep customer service levels at optimal capacity at peak times., Adhered strictly to policies and...
Guest relations officer
Liaised with management to address escalated complaints or request support on complex account issues., Processed orders and payment transactions securely, following all anti-fraud directives., Addressed guest enquiries, providing updated and informative answers to resolve issues., Collaborated with...
Marine ranger
Performed search and rescue missions to locate missing persons., Assessed appropriateness of potential reforestation sites., Helped to design and implement preservation and conservation programmes.
Optometrist Assistant
Maintained detailed, up-to-date client records, meeting established regulatory standards., Delivered rehabilitation programs for patients with various degrees of visual impairment., Corrected vision defects with thorough fitting consultations and prescription evaluation., Educated patients on...