Preeti

Director of Sales and Marketing

Responded to customer queries to provide information regarding product specifications and uses, delivering smooth and positive communication.. Conducted thorough assessments of client eligibility for various immigration programs and visas.. Managed immigration programme to provide detailed instructions and access to clients.. Advised clients on immigration laws and regulations, tailoring guidance to individual circumstances.. Studied competitors to understand market, evaluate strengths and weaknesses and create a strategic roadmap for future.. Built new business partnerships to drive customer acquisition and generate revenue.. Exported financial statistical data from database to assess economic trends and identify target customers.. Used Facebook, Instagram and YouTube to promote products and events.. Monitored customer feedback to refine sales tactics and improve service quality continually.. Optimised sales methods to best acquire, develop and retain customers.. Maintained outstanding customer relationships by providing excellent support and resolving issues promptly and effectively.. Collaborated with team members to achieve target results.. Managed complaints with calm, clear communication and problem-solving.. Engaged with customers to better understand needs and deliver excellent service.. Trained and mentored employees to maximise team performance.. Met schedule using excellent planning and coordination skills.. Led branch sales team with day-to-day strategies to hit targets.. Designed sales and service routines to grow revenue and retention.. Ran regular product training to sharpen selling methods and knowledge.. Handled complaints using calm explanations and clear problem-solving steps.. Coordinated with team members to deliver agreed target outcomes.. Reviewed issues by analysing information and supplying practical solutions.. Resolved customer queries through clear communication and step-by-step guidance.. Maintained clean, safe work areas to reduce accident risks.. Picked up extra tasks to support day-to-day team success.

Branch Sales & Operations Manager

Admin Executive-Star Project

Executive

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Associate Agency Development Manager (AADM)

Recruit, select, and build a productive agency force of advisor agents through active network building, career seminars, and targeted candidate sourcing.. Conduct field demonstrations (FODs), joint sales calls, and structured training modules to upskill agents in product offerings and closing techniques.. Drive team targets for monthly and quarterly sales volumes while maintaining high business persistency and compliance standards.. Manage end-to-end client engagement and query resolution to bolster customer retention and brand equity.

Admin Executive – Star Project

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