Premkumar - Client Project Manager

Led end-to-end delivery of infrastructure projects — network upgrades, data center expansions, and cloud migrations — completed within scope, budget, and timeline.. Coordinated infrastructure readiness with vendors, engineers, solution architects, and application teams across cross-functional stakeholder groups.. Reviewed and validated Work Orders and Service Requests; managed scope variations through formal change-order processes.. Maintained comprehensive project documentation — timelines, progress reports, testing outcomes, and handover materials — ensuring risk, financial, and quality compliance throughout the project lifecycle.

Directed implementation of telco infrastructure projects across multiple regions, managing vendor contracts, safety matrices, and project milestones.. Served as primary liaison with telco clients and local authorities to ensure smooth project execution.

Managed Agile delivery using Rational Team Concert, consistently hitting scope, time, and budget targets while collaborating with business stakeholders.

Led 24x7 emergency response for critical cloud incidents, owning client communication and issue resolution using ServiceNow, Trello, and SAP Solman.. Managed strategic client relationships and hybrid cloud service delivery, meeting cost, quality, and timeline targets under strict governance.. Directed multiple Agile development projects — planning, budgeting, and performance tracking — and supported PMO process improvement for US and Euro market clients.

Managed telco infrastructure implementation and invoicing KPIs while maintaining key client relationships and contributing to sales growth.

Developed and led branding strategy across 16 product lines; managed retail operations, logistics, and international marketing.

Drove new business acquisition and brand positioning; built strategic client relationships supporting e-commerce growth.

Corporate Merchant Engagement Associate (Amex), Corporate Sales Representative (AXA Affin), MLM Consultant (DCHL), and Corporate Trade Officer / Call Centre GSE (HSBC) — built a strong foundation in sales, customer service, financial transaction processing, and corporate client management.