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Princess
Business Development Manager - Customer Support & Outreach
Contacto
Competencias
Demonstrated experience with CRM.
Demonstrated experience with Records Documentation.
Demonstrated experience with Oracle ERP.
Demonstrated experience with Slack.
Demonstrated experience with Microsoft Office Suite.
Educación
Resumen
Business Development Manager - Customer Support & Outreach open to new opportunities
Experiencia
Business Development Manager — Customer Support & Outreach
Serve as the primary outreach contact for Shingatok Bookkeeping Services (SBS), a Canadian bookkeeping and payroll client, proactively engaging business owners across construction, food production, wholesale, and agriculture sectors.. Conduct proactive, personalized customer outreach to approximately 100 business contacts daily via phone and email, opening conversations with genuine interest in their business needs and building rapport from the first touch.. Handle customer questions and objections with a calm, consultative approach, guiding contacts through next steps and maintaining a positive experience whether or not they convert.. Track outreach activity, responses, and follow-up status across multiple channels (email, phone, LinkedIn) to ensure consistent, timely customer engagement.. Adapted messaging strategy multiple times based on manager feedback and real-time response data, reflecting flexibility and a customer-first mindset under shifting priorities.
Administrative & Writing Support (Independent)
Managed client communications and resolved service-related inquiries across multiple concurrent remote engagements with professionalism and reliability.
Independent Virtual Assistant Training & Skill Development
Undertook structured, self-directed training to formalize and strengthen administrative and customer support skills, including CRM use, documentation systems, and remote collaboration tools.
Customer Outreach & Compliance Support (within Executive Assistant role)
Proactively contacted customers with deactivated SIM numbers due to missed registration deadlines, calmly explaining the issue and guiding them on next steps to restore service at the nearest MTN office.. Handled up to 20 outbound customer calls in a single sitting, maintaining a calm, apologetic, and helpful tone while managing customer frustration around service disruption.. Communicated clearly and patiently with customers facing compliance-related account issues, ensuring they understood the resolution process and felt supported throughout.. Balanced this customer-facing outreach alongside core Executive Assistant duties, managing calendars, communications, and confidential documentation for a 12-person leadership team reporting to C-suite level.
Junior Lecturer
Communicated clearly and patiently with a large student body, addressing questions and concerns with empathy and clarity.
Administrative Officer / HR Assistant
Handled day-to-day inquiries from staff, students, and parents, resolving concerns and directing them to appropriate next steps with patience and professionalism.. Maintained clear, consistent communication across departments to ensure issues were resolved promptly.
Personal Assistant to the Managing Director
Handled correspondence and stakeholder inquiries on behalf of the Managing Director, resolving issues promptly and maintaining strong working relationships.