Pris - Software Developer with 5+ years of full-stack experience in fintech

Used extensively for frontend development and client-side scripting.

Developed interactive web applications and components for customer interfaces.

Designed and integrated RESTful services to ensure smooth communication between services.

Worked with SQL and NoSQL databases to efficiently store and retrieve application data.

Organized, maintained, and digitized office documents for efficient record-keeping and management purposes., Provided support to company associates and visitors by solving unstructured problems requiring conceptual thinking and analysis., Assisted with daily office operations, ensuring tasks were completed smoothly and efficiently., Ensured that all documentation was up to date, properly filed, and easily accessible for management., Managed phone calls, inquiries, and in-person requests to facilitate effective communication within the organization.

Handled high volumes of incoming calls efficiently., Assessed and addressed customers’ needs to ensure a positive experience., Provided accurate, comprehensive information using appropriate tools and methods., Handled complaints promptly, offering effective solutions and options within set time frames, and ensured follow-up., Maintained detailed records of customer interactions, processed accounts, and organized documentation.

Assisted customers through online chat, resolving service-related concerns., Identified and addressed customer needs to ensure satisfaction., Adhere to the designated escalation procedures to resolve technical issues, including initiating follow-up emails to customers., Troubleshoot basic and routine customer issues that are technical in nature.