Priscilla - Welcome to CazVid!

Demonstrated experience with CRM Systems.

Demonstrated experience with Microsoft 365 & Google Workspace.

Demonstrated experience with Data Entry & Analysis.

Demonstrated experience with Incident Documentation Tools.

Managed 60–75 daily interactions with 85% First Contact Resolution (FCR) and CSAT consistently above 95%. Delivered high-quality support in fast-paced, multi-channel environments., Identified fraud alerts and escalated incidents to mitigate financial risk and protect company assets., Ensured strict compliance in handling sensitive financial data; HIPAA certified., Performed dispute resolution, case investigations, and root-cause analysis to ensure accurate and compliant outcomes., Maintained account accuracy by validating data, resolving discrepancies, and ensuring auditable documentation., Navigated multiple systems and executed rapid troubleshooting for complex issues., Skilled in conflict de-escalation and guiding customers through resolution processes to reduce repeat contacts.

Coordinated cross-team communication and documentation to ensure fast response, accurate reporting, and consistent follow-up., Managed digital records and filing systems, maintaining fully audited, HIPAA-compliant documentation., Delivered executive-level administrative support through data tracking, schedule coordination, and operational reporting., Led quality and compliance oversight for 60+ specialists, providing bilingual coaching to ensure protocol adherence., Analyzed incident data to identify trends and propose improvements, resulting in two key efficiency enhancements., Maintained structured logs, reports, and real-time communication channels to support informed operational decisions.