Priscy

Digital Support Officer

Provide customer support and training for the OmniLite digital banking platform, helping customers understand platform features, processes, and services.. Coordinate with Account Managers to schedule and facilitate customer training sessions through Microsoft Teams and other virtual channels.. Use Google Workspace to organize training schedules, track upcoming sessions, and coordinate customer availability with Account Managers’ schedules.. Maintain Excel trackers to monitor customer requests and pending issues, track resolutions, and ensure outstanding matters are followed up appropriately.. Respond to customer and internal requests through professional email and virtual communication.. Document customer issues and escalate technical concerns to the appropriate support team for resolution.. Collaborate with Account Managers, branch teams, and internal support teams to address customer needs and coordinate follow-ups.. Organize and maintain customer and training information to ensure accurate records and efficient service delivery.. Manage multiple customer training sessions, support requests, and follow-ups while maintaining accurate records and meeting scheduled timelines.