Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
pumla
Contacto
Competencias
Demonstrated experience with Remote Technical Support.
Demonstrated experience with Hardware & Software Troubleshooting.
Demonstrated experience with Login/Account Issues.
Demonstrated experience with Basic Networking.
Demonstrated experience with Phone, Email & Chat Support.
Educacion
Resumen
Professional profile
Experiencia
IT Helpdesk Agent
Respond to IT support requests from UK-based end users by email, chat, and phone, troubleshooting common hardware, software, and login issues.. Log tickets clearly and provide timely status updates to keep users informed throughout resolution.. Escalate more complex, multi-system issues to senior technicians with clear, detailed notes to support fast follow-up.. Assist with setting up accounts, devices, and access for new starters as part of onboarding support.
Appointment Setter
Provide remote, first-point-of-contact support for patients across multiple clinicians, managing a high volume of scheduling requests by phone and digital channels while keeping accurate records.. Onboarded onto a new clinical scheduling system within the first week with zero booking errors during the transition, demonstrating fast adoption of unfamiliar software.. Deliver proactive, plain-language updates to patients ahead of appointments, reducing last-minute cancellations and improving daily attendance rates.
Technical Support Specialist
Responded to technical support requests by phone and remote channels, troubleshooting hardware, software, and connectivity/login issues for residential customers.. Logged and tracked support cases clearly, keeping customers informed throughout resolution and achieving consistent first-call resolution on standard connectivity issues.. Wrote simple, plain-language troubleshooting documentation for recurring issues, reducing average handling time for the broader support team.. Escalated complex, multi-system issues to engineering teams with detailed fault summaries, accelerating resolution timelines on high-priority cases.
Customer Service Representative
Acted as primary point of contact for account enquiries, insurance claims, and escalated complaints over a 9-year tenure at one of South Africa's leading retail brands.. Resolved escalated complaints through active listening and patient, solution-focused communication with non-technical customers, contributing to year-on-year gains in satisfaction scores.. Trained and mentored junior staff on customer handling procedures, escalation protocols, and POS system operation, including new-starter onboarding.. Championed POS system enhancements at branch level that improved checkout efficiency and reduced queue times during peak trading periods.