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Rafael
Senior Operations Manager
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Competencias
Experiencia demostrada en Microsoft Office 365.
Experiencia demostrada en Power BI.
Experiencia demostrada en Power Automate.
Experiencia demostrada en SAP / ERP systems.
Experiencia demostrada en Advanced Excel.
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Senior Operations Manager buscando nuevas oportunidades
Experiencia
Quality & Continuous Improvement Manager
Lead a team of 6 direct employees and approximately 36 indirect employees, establishing priorities, objectives, performance expectations, and action plans.. Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and Root Cause Analysis methodologies to improve operational performance and reduce waste.. Manage business performance indicators including RFT, customer complaints, process quality, safety, cost, on-time delivery, scrap, morale, and attrition.. Establish structured performance follow-up routines, analyze operational deviations, identify root causes, and drive corrective and preventive actions.. Lead cost-reduction and resource-optimization initiatives, evaluating operational and financial impact to support project prioritization.. Partner with cross-functional leaders to align operational priorities, resolve performance gaps, and improve execution discipline.. Develop and monitor action plans resulting from operational deviations, audits, and root-cause analyses.. Prepare management reports and performance updates to support decision-making and leadership reviews.. Support process standardization, capability development, and sustainable improvement across operational teams.
Supervisor, Corporate Client Project Implementation
Coordinated large-scale telecommunications implementation projects involving internal teams, contractors, suppliers, and multiple operational stakeholders.. Managed field execution, project priorities, resources, deliverables, risks, escalations, and acceptance requirements across multiple locations.. Managed assigned operational and project cost centers, monitoring resource utilization and alignment with approved activities and scope.. Supported project approval and control processes, ensuring requested resources were aligned with planning, scope, and operational requirements.. Monitored project expenses and consumption to identify deviations, risks, and required corrective actions.. Coordinated with Finance, Procurement, Engineering, Operations, Management Control, and contractors to ensure effective project execution.. Strengthened project governance through controls covering labor hours, materials, quality, deliverables, acceptance, documentation, and invoice certification.. Supported operational decision-making through structured reporting, project status tracking, and escalation management.
Principal Quality & Process Engineer
Led process improvement initiatives focused on operational efficiency, quality, customer experience, and business performance.. Designed and standardized processes, procedures, controls, and operating practices across cross-functional environments.. Performed process mapping and analysis to identify bottlenecks, waste, operational risks, and improvement opportunities.. Managed operational risks through identification, assessment, mitigation planning, and follow-up.. Applied Lean Six Sigma, Kaizen, Root Cause Analysis, and structured problem-solving methodologies to improve process performance.