Rafael - Logistics Coordinator with 5+ years of experience in supply chain management

Soledad, Atlántico, Colombiaen

Managed and reported on merchandise load statuses across air, sea, and land transport modes.

Processed accounts payable and receivable transactions, maintaining organized financial records.

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Resumen

Dedicated professional with over 5 years in logistics coordination, customer support, and financial record management. Proficient in multiple logistics and CRM platforms, committed to enhancing operational efficiency.

Video Resume

Logros Clave

Supported customer service and logistics functions in diverse roles, enhancing operational efficiency.

Habilidades

Logistics OperationsIntermediate

Coordinated merchandise movement and maintained shipment records for various transport modes.

Customer ServiceAdvanced

Handled customer inquiries, resolved issues, and processed payments, ensuring client satisfaction.

Data Entry & Record KeepingAdvanced

Maintained accurate records of transactions, invoices, and account reconciliations for financial clarity.

Communication SkillsAdvanced

Effectively liaised with customers, vendors, and internal teams to streamline operations.

Technical Software Use

Experiencia

Logistics coordinator

Lean Solutions Group

02/2020 - 05/2025

Reports on the status of the loads and any other news that arise during the merchandise movement., Obtains the necessary paperwork to complete the assigned logistics activities, whether in the air, sea, or land fields., Adheres to the functions and other responsibilities assigned by the client,...

CSR

CLICKDELIVERY

12/2015 - 04/2016

Dealer Chat Support

Teleperformance

01/2015 - 05/2015

Make reasonable exceptions to the usual procedures to satisfy unusual customer requests., Provide accurate and appropriate information in responses to customer inquiries., Address customer service inquiries in a timely and accurate manner.

Process Analyst

VSI Nearshore Outsourcing

09/2011 - 05/2013

Provide assistance to AT&amp;T store representatives with portability, migration from CDMA to GSM technology, performing diagnostics, and resolving network, connectivity, and data issues., Escalate complex problems through tickets., Customer service Process information in US banks Confirm...