Rafael

Hello everyone, my name is Rafael. I'm based in Latin America and I'm from Barranquilla, Colombia. I have over 10 years of experience working as a customer service rep and customer support in the field of contact center, call center, or BPO, working with US-based companies. In addition, I have a five-year experience working as a logistic coordinator in the courier business industry, doing dispatching, track and trace, appointment settings, and accounting-related tasks. Throughout my career, I have developed strong communication skills, multitasking, and CRM tools management. I'm a native and Spanish speaker with professional level in English, verbal and writing. I have a home office with high internet to work anywhere if needed, and looking forward for an interview. Thank you so much.

Hello everyone, my name is Rafael. I'm based in Latin America and I'm from Barranquilla, Colombia. I have over 10 years of experience working as a customer service rep and customer support in the field of contact center, call center, or BPO, working with U.S.-based companies. In addition, I have a five-year experience working as a logistic coordinator in the carrier business industry, doing dispatching, track and trace, appointment settings, and accounting-related tasks. Through my career, I have developed strong communication skills, multitasking, and CRM tools management. I'm a native and Spanish speaker with professional level in English, verbal and writing. I have a home office with high internet to work anywhere if needed, and looking forward for an interview. Thank you so much.

mantengo los procesos claros y una actualización constante de la información en tiempo real. En logística y back office he trabajado como múltiples cargas, documentos, comunicaciones al mismo tiempo, por lo que la organización es clave para evitar errores y retrasos. Usualmente utilizo herramientas como MacLoud Software, Excel y además me acostumbro a revisar periódicamente la información del cliente y confirmar cambios importantes con el broker.

basado en esta pregunta, mientras trabajaba en operaciones logística encontré una discrepancia entre la información íntegres ingresada en el TMS y la reconfirmación enviada por el broker. El monto del load había sido digitado incorrectamente, lo que podía generar probables problemas en facturación y algún pago de cierre. Lo primero que hago es detener el proceso antes de que la información avanzada y al área de invoicing luego revisé nuevamente los documentos originales, el correo del broker y los datos registrados en el sistema para identificar exactamente dónde estaba el error.

Buenas tardes. Basado en la pregunta y experiencia logística de back office, he trabajado manejando altos volúmenes de información relacionados con carga, red confirmation, PODs, actualizaciones de tracking, información de carriers y facturación. Para asegurar la calidad y precisión de los datos, siempre sigo un proceso organizado y detallado. Primero verifico información de múltiples fuentes antes de ingresar o actualizarla al sistema. Por ejemplo, comparto datos entre el TMS, correos electrónicos, documentos del broker, reportes internos para evitar discrepancias. También utilizo herramientas como McLeod Software, Axon, TMS, Hubton, Google Workspace para mantener la información centralizada y actualizada en el tiempo real.

I communicate clearly and proactively by asking specific questions, confirming expectations, and ensuring key points to avoid misunderstandings. I use tools like emails or chat to document agreements and ensure alignments. For example, when I handle a shipment with unclear delivery instructions, I contact both the client and the carrier to confirm details, summarize and agree plan, and share it with all parties. This avoided delays and ensured the shipment was delivered correctly and on time.

I ensure accuracy by working with a structured approach, I double-check data against source documents, use spell checks and formatting tools, and review my work in a final pass before submission. I also minimize distractions and handle tasks in focus intervals to reduce errors.

In my previous role, I regularly managed multiple shipments with tight deadlines. I prioritized tasks based on urgency, used tracking tools to monitor progress, and maintained clear communication with carriers and clients. This approach ensured timely updates, quick issue resolutions, and on-time delivery assignments.

Hello, I often had to manage multiple tasks at once on the role of a logistic coordinator. One situation that stands out was when I had to handle several shipments simultaneously while also responding to customer inquiries. First of all, I stay organized. I prioritize based on urgency and impact. Time-sensitive shipments or issues effectively delivered by coming first, especially anything that could cause delays at the same time. I block short periods to respond to emails and keep customers informed so nothing was left unattended. I also used simple tracking tools to keep visibility in each task and avoid missing the deadlines. So...

Hey everyone, my name is Rafael, I'm from Barranquilla, Colombia, and I have more than 10 years experience in customer service, working with companies in the United States. Throughout my career, I have developed strong communication skills, problem solving, and a deep understanding of U.S. customer expectations and business culture. In addition, I have a five-year logistic coordination on transportation carrier industry, managing operations, supporting drivers, and ensuring efficient load coordination. I'm a native Spanish speaker with professional level in English, both verbal and writing. I also have extensive experience working remotely, collaborating across time zones. I maintain a fully equipped home office, including high-speed internet, a reliable PC, and a professional headset, allowing me to work efficiently from anywhere is needed. I'm looking forward for an interview, and thank you so much. God bless you.