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Rafael
Logistics Specialist with 5+ years in freight brokerage and operations
Contacto
Competencias
Specializes in international freight brokerage, rate negotiation, and maintaining carrier relationships.
Utilizes TMS to coordinate shipments, manage drayage, and monitor logistics processes.
Provides prompt and efficient support to clients, ensuring their needs are promptly addressed.
Led teams to meet KPIs and improve operational performance in customer service environments.
Manages shipment scheduling, container management, and communication with brokers and carriers.
Educacion
Idiomas
Resumen
A dedicated logistics specialist with over 5 years of experience in freight brokerage, shipment coordination, and customer support. Proven track record in surpassing sales targets and leading teams to achieve organizational goals. Skilled in TMS, rate negotiations, and fostering carrier...
Logros Clave
- Recognized as a Top Performer for four consecutive months at Core Logistics, surpassing sales targets.
- Managed complex shipment processes from pick-up to delivery, overseeing container availability and addressing discrepancies.
- Led a team at Teleperformance, achieving KPIs and guiding agents to meet company objectives.
Experiencia
Logistics Carrier Sales
High-achieving Carrier Sales Specialist with a robust background in international brokerage., Recognized as a Top Performer for four consecutive months, consistently surpassing sales targets and securing competitive carrier partnerships., Expert in rate negotiation, capacity management, and...
Logistics Coordinator
Managed assigned loads through the Transportation Management System (TMS), ensuring container availability prior to pick-up., Coordinated drayage movements to authorized carriers promptly., Facilitated the issuance of work orders to carriers from brokers effectively., Scheduled pick-ups and...
Customer Care Representative
Dedicated professional with over 5 years of experience in customer care, focusing on promptly addressing client needs and providing immediate solutions to any concerns presented by callers., Engaged daily in delivering outstanding support to all clients while possessing in-depth product knowledge,...
Team Lead
Led a team at Teleperformance Colombia, concentrating on achieving the company's KPIs established by the primary customer and guiding agents toward meeting these objectives.