Demonstrated experience with Supply Chain Coordination.
Demonstrated experience with Route Optimization.
Demonstrated experience with Freight & Shipping (Sea/Land).
Demonstrated experience with Vendor Management.
Delcast EU Shipchandler
Planned and executed cargo loading/unloading operations, including sludge, slop, and garbage disposal., Negotiated and coordinated directly with ship owners, charterers, captains, and maritime agencies., Supervised onboard technical repairs (electrical, mechanical, welding) and ensured safety compliance., Oversaw last-mile delivery and local freight logistics for marine supplies., Managed provisioning and supply of groceries and consumables to vessels., Audited and delivered the pertinent documentation for imports to the customs broker., Coordinated the supply chain for repair and food supply to the vessels., Manage the transportation of goods between ports and warehouses.
Lean Staffing Solutions / NFI Industries
Provided accurate, real-time updates to clients regarding freight movements and delivery appointments., Maintained constant communication with carriers to coordinate pick-ups and deliveries., Used tracking platforms to monitor loaded and empty container status., Audited carrier invoices and ensured all billing information was properly reflected in the TMS., Requested and forwarded rate quotes to the appropriate NFI representatives., Delivered consistent, high-quality customer service in a fast-paced logistics environment., Verify the B/L, Packing list, Commercial invoice for local cargo and enter them to our system.
Telefonetica Health
Led a team responsible for multi-channel client communication (WhatsApp, email, live chat)., Monitored inbound calls, ensuring timely resolution of inquiries regarding health insurance services., Coordinated responses to escalated cases and collaborated with internal departments for effective resolutions., Oversaw updates to customer management systems and documentation of all interactions., Supervise and coach a team of 6 medical appointment agents the whole sales department (24 people) driving performance improvements through weekly one-on-one feedback sessions and real-time floor support., Assist in recruitment and onboarding by screening candidates, conducting interviews, and training new hires on workflows, CRM tools, and compliance procedures., Monitor key performance indicators (KPIs) such as average handle time, adherence, and customer satisfaction, implementing performance improvement plans when needed.
Bachelor of Business Administration
High School Diploma
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Demonstrated experience with Microsoft Excel (Pivot Tables, VLOOKUP).
Lady Bug Cleaning Services
Lead the bidding process for post-construction cleaning, janitorial, and residential cleaning contracts across multiple states., Communicate directly with general contractors to define project scope, resolve issues, and ensure contract success., Oversee scheduling and resource allocation to deliver services on time and within budget., Prepare accurate, profit-focused cost estimates and quotations for each project., Utilize platforms such as ConstructConnect, BuildingConnected, and Go High Level to manage bid pipelines and drive client acquisition., Coach and train external cleaning business owners through the company’s academy, teaching them how to sell services, prepare winning bids, and manage operational resources., Contribute to strategic growth by streamlining workflows and expanding market presence.
