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R

Rafael

Customer Service and Account Management with 5+ years of experience

Contacto

San José, San José, Costa Rica
Disponible en CazVid
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Competencias

ReliabilityExpert

Ensured consistent and dependable support in customer and employee interactions.

Attention to detailAdvanced

Accurately responded to inquiries and managed account details diligently.

Problem-SolvingIntermediate

Addressed customer concerns and conflict resolution effectively.

TeamworkAdvanced

Collaborated with colleagues to ensure seamless customer service and support processes.

Educación

Network Configuration & Support
Colegio Tecnico Profecional
Completed In progress
Graphic Arts
Universidad de Costa Rica
Completed 1991
High School
Napoleon Quesada High School
Completed 1987

Idiomas

EnglishAdvanced

Resumen

Experienced in customer relations, HR support, and account management across diverse industries, with strong interpersonal and problem-solving skills.

Logros Clave

  • Provided high-quality customer service and built professional relationships at IConcentrix Costa Rica, S.A.
  • Handled employee HR inquiries and provided accurate responses at Amazon Support Services C.R.
  • Managed customer accounts and negotiated payment plans at Encore Capital Group

Experiencia

Advisor

IConcentrix Costa Rica, S.A
03-10-2023 - Current

Provide outstanding customer service, Build professional relationships with customers, Respond to inquiries accurately and timely

ERC Sr. Associate

Amazon Support Services C.R
01-17-2022 - 12-14-2022

Assist employees with HR inquiries, Provide accurate responses to employee questions

Account Manager

Encore Capital Group
03-04-2019 - 10-15-2021

Manage customer accounts, Negotiate payment arrangements

Casino Pit Boss

Royal Caribbean & Celebrity
10-30-1999 - 10-19-2018

Ensure productivity on gaming tables, Follow table game rules

Habilidades

ReliabilityAttention to detailProblem-SolvingTeamwork
Publicado en CazVid - 3 jul 2025
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