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Rafael
Customer Service & Sales Specialist with 3+ years of client-focused experience
Contacto
Competencias
Applied comprehensive customer service skills to ensure positive customer interactions and loyalty.
Utilized upselling and reservation handling skills to support sales growth and improve client experience.
Resolved customer issues efficiently through active listening and effective communication strategies.
Demonstrated exceptional communication abilities in team collaboration and customer engagement.
Managed multiple customer interactions simultaneously while maintaining service quality.
Educación
Idiomas
Resumen
Dedicated customer service and sales specialist with over 3 years of experience in the cruise and hospitality industry, skilled in resolving issues, upselling, and delivering personalized experiences.
Logros Clave
- Provided personalized customer service to foster customer loyalty in the cruise industry.
- Handled reservations efficiently and employed upselling techniques to increase sales.
- Resolved customer issues promptly by applying active listening and empathetic communication, enhancing client trust.
Experiencia
TRADE AND CUSTOMER SERVICE REPRESENTATIVE
I have strong customer service experience, focusing on understanding needs, providing timely solutions, and ensuring a positive, personalized experience to build customer loyalty.
SALES REPRESENTATIVE
I have experience handling reservations efficiently while using upselling techniques to drive sales and enhance the customer experience.
RESOLUTIONS SPECIALIST
I’m skilled at resolving customer issues quickly by listening, empathizing, and providing effective solutions, turning challenges into positive experiences and building customer trust.