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RAFAEL
Customer Service & Data Analysis Specialist with 5+ years in BPO industry
Contacto
Competencias
Provided frontline support, managing applications, claims, and customer inquiries across multiple accounts.
Implemented data analysis techniques to support customer management and operational tasks.
Executed product sales including internet, cable TV, and streaming services through direct and outbound channels.
Proficient with Zendesk, JIRA, and MS Office Suite to streamline customer management and reporting tasks.
Educacion
Resumen
Dedicated BPO professional with 5+ years of experience in customer support, sales, and data analysis, demonstrating adaptability and proficiency across multiple roles and platforms.
Logros Clave
- Progressed from Customer Care Agent to Sales Representative, gaining diverse skills in customer service, data analysis, and sales
- Handled applications, claims, and payments across multiple BPO companies, demonstrating adaptability and comprehensive service delivery
- Specialized as SME in Fraud, Risk, and PCI Policies; proficient in Zendesk and JIRA platforms for issue tracking and resolution
Experiencia
SALES REPRESENTATIVE
Customer service, Receipt of applications, claims, SME Fraud and Risk / PCI Policies and Online Banking Services, Data analysis, Zendesk, JIRA specialist, Agent Tier 2
CUSTOMER CARE AGENT
Customer service, Receipt of applications, claims and payments, Mass Customer Collection Management, Sale of telephone products and services in direct bidding, Sale of home Internet services, cable TV, streaming platform
CUSTOMER CARE REPRESENTATIVE
Customer service, Receipt of applications, claims, Retail Sales and merchandise
CUSTOMER CARE AGENT
Customer service, Receipt of applications, claims, HIPAA Policies and Pharmaceutical Services, Data analysis, CRM specialist