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Rafae
Logistics and Customer Service Specialist with 8+ years of industry experience
Contacto
Competencias
Experienced in dispatching, tracking, and supervising freight operations for diverse clients, ensuring timely deliveries.
Provided high-quality support to platform users and clients, resolving issues and maintaining customer satisfaction.
Generated detailed reports and maintained clear communication with teams and management to optimize workflows.
Handled open balances, disputes, and credits for freight and logistics clients, ensuring accurate account reconciliation.
Applied problem-solving skills across roles to resolve operational and client issues effectively.
Educacion
Resumen
Results-driven logistics coordinator and customer support expert with over 8 years managing freight dispatch, accounts, and client interactions. Skilled in problem-solving, reporting, and coordinating high-profile services, aiming to optimize operations and improve client experiences.
Logros Clave
- Streamlined dispatch operations at Tribe Transport, enhancing workflow and driver communication.
- Managed accounts receivable and dispute resolution processes at UPS, improving collection efficiency.
- Coordinated logistics for VIP clients and high-profile guests, ensuring seamless services and high satisfaction.
Experiencia
After Hours Dispatch/Track and Tracking
Dispatch trucks for the loads scheduled for the day., Follow up with the drivers after the trucks are loaded, to make sure the paperwork and the requirement are meet., Report any driver/truck status to make sure the customer’s expectations are meet., Report to management to improve workflow and...
Intermed Collections Analyst
Collect open balance for Ocean and Air freight for Canada customers, Help customers with disputes, billing and invoices inquiries, Notify and confirm open credits and overpayments made by the customers to close old balances., Report weekly and by weekly current state of accounts, ask for further...
USL AIRBNB SUPPORT AMBASSADOR
Provide guests during their reservation with proper assistance during an urgent situation., Follow up with the QA dept. to ensure the accomplishment of the goals and the standard held for users of the platform., Assist the other SA when the users require help and the current SA is not sure how to...
Pricing specialist
Quote for companies customer’s request to move their LTL and Volume freight., Assist the dispatch team members with doubts regarding the requirements quoted to the customers., Make weekly and monthly report to management about the customers quote and dispatch rate to look for competitive rates and...
Travel Coordinator
Confirm with drivers assigned to pickup guests, and transfer them to their staying home during or destination if a tour or experience was planned., Check in and check out of the guest to their luxury rented house in the city, making sure the conditions of the listing was impeccable and sorted with...