Dedicated IT professional with extensive expertise in system optimization, technical support, and application deployment across academic and corporate environments.
Expertise in optimizing application performance and power metrics for efficient system operations.
Proven ability to manage complex technical issues and provide effective solutions across various organizations.
Extensive experience in installing, configuring, and troubleshooting Windows environments (XP to Windows 11).
Skilled in deploying applications for optimal performance in production settings.
UST GLOBAL
Designed and deployed applications to ensure efficient functionality in production environments.. Enhanced power and performance (P&P) metrics to optimize and improve application efficiency.. Facilitated continuous integration and continuous deployment (CICD) processes to improve code quality.. Diagnosed issues with APC UPS systems to ensure uninterrupted power supply for critical equipment.. Serviced point-of-sale (POS) printers and NCR brand POS systems, ensuring operational efficiency.. Coordinated fiber optic installations with suppliers to improve connectivity and service quality.
STARBUCKS COSTA RICA
Managed technical support and Windows 10 installation for 92 computers in four laboratories.. Assisted 23 administrative staff with software configurations, including SQL and Visual Studio.. Configured Ricoh printers and provided ongoing support.. Performed repairs on administrative laptops.. Maintained equipment inventories to ensure organized and efficient operations.
UNIVERSIDAD POLITÉCNICA INTERNACIONAL (UPI)
Executed technical support and installation of Windows 10 on 132 computers across 6 laboratories used for instruction.. Installed Grandstream IP phones to support communication needs within the organization.
COMPUTING FUNDAMENTALS-KEY APPLICATIONS-LIVING ON LINE
COMPUTER MAINTENANCE
NETWORK HANDLING AND MAINTENANCE
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Capable of installing and maintaining communication hardware such as IP phones to support organizational needs.
UNIVERSIDAD AMERICANA (UAM)