Ramon - Call Center and Technical Support Specialist with 5+ years of experience

Delivered customer service in call centers, resolving billing inquiries and customer complaints.

Provided technical troubleshooting for internet services and escalated complex issues.

Handled collection-related tasks as part of customer account management.

Participated in transcription, annotation, and miscellaneous roles across different Amazon projects.

Customer Service for Enercare Canadian Company., Resolving billing inquiries for furnace, water heater, Protection Plans charges and other billing related questions.

Different vertical Roles such as Transcriptions, GSR, Fire TV and Annotation.

Tech Support for AT&T U-verse., Providing internet basic troubleshooting, scheduling Technical appointment for residential customers, escalating tickets issues to tier 2 department.