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Ramses
Dispatcher with 3+ years of experience in logistics and customer support
Contacto
Competencias
Manages the allocation and tracking of drivers and services to meet operational needs.
Provides assistance to clients and patients, resolving inquiries and managing records effectively.
Ensures clear and effective communication between staff, customers, and central office teams.
Performs data entry into systems like Alvys, supporting load planning and recovery.
Assists and recommends products to customers, supporting sales goals at Bershka.
Educación
Idiomas
Resumen
Experienced in coordinating logistics, delivering customer support, and managing data entry tasks across healthcare, logistics, and retail industries.
Logros Clave
- Managed real-time coordination of drivers and services, ensuring efficient operational workflow at Buena Vista Solutions.
- Handled patient inquiries and appointment scheduling, supporting healthcare providers with first-call resolution at Concentrix.
- Delivered customer service excellence at Bershka, achieving sales targets and maintaining high customer satisfaction.
Experiencia
Dispatcher
Coordinates and manages the efficient flow of services, vehicles, or personnel in response to customer requests or operational needs., Performs data entry, including inputting load information into the system called Alvys., Possesses knowledge of planning and recovering loads, as well as creating drivers' routes., Responsible for tracking drivers, monitoring incoming calls, assessing the urgency and requirements of each situation, and assigning tasks to team members or drivers., Ensures effective communication between staff and the central office, tracks deliveries or services in progress, and resolves issues in real time.
Health Care Service Agent
Assists patients and healthcare providers by managing inquiries on the first call, scheduling appointments, addressing insurance complaints related to healthcare by reviewing, researching, and investigating information, while providing general support to ensure efficient resolution., Key responsibilities include answering phone calls, verifying patient information, handling billing inquiries, and managing medical records.
Customer service
Delivered exceptional customer service by assisting customers with inquiries and providing product recommendations to enhance their shopping experience., Promoted and sold all store products, consistently meeting sales targets and maintaining in-depth product knowledge to support customer needs effectively., Handled a small cashier box, ensuring accurate cash transactions and maintaining proper balance.