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Corporate Agent, BPO (business Process Outsourcing)
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CORPORATE AGENT, BPO (BUSINESS PROCESS OUTSOURCING)
Responsible for providing customer service and support within a business process outsourcing environment, applying high standards of quality, confidentiality and operational efficiency.. Provided personalised assistance through assertive communication, effectively resolving enquiries and meeting satisfaction targets.. Managed information with precision, following defined procedures and recording data in systems accurately and confidentially to ensure integrity and traceability.. Performed tasks with operational versatility, adapting to business changes and demonstrating a willingness to engage in continuous learning regarding processes, products and platforms.. Strictly adhered to information security standards and protocols, protecting sensitive employer and client data as a critical asset.. Took responsibility for the care of assigned assets and resources, reporting any developments in a timely manner to prevent damage or operational disruptions.. Worked collaboratively and was able to work flexible hours and shifts according to campaign requirements.. Contributed to continuous improvement by promptly communicating observations, risks or shortcomings in processes and tools.
LOGISTICS AND SUPPLY CHAIN OPERATIONS COORDINATOR
Comprehensive management of the flow of materials and supplies, ensuring operational continuity through precise coordination with internal and external suppliers.. Management and control of critical supply inventories (materials, food and consumables), ensuring availability and optimal turnover in line with operational needs.. Planning and supervising loading, unloading and storage processes, ensuring compliance with industrial safety standards and good product handling practices.. Constant liaison with cross-functional teams and other departments to synchronise operations, facilitate the resolution of requirements and maintain traceability at every stage of the supply chain.. Providing logistical support for the organisation of corporate events, covering the strategic allocation of equipment, the preparation of venues and the timely management of resources.. Ensuring deliveries by coordinating supplier arrivals and departures, helping to minimise disruptions and maintain high standards of service and operational efficiency.
CULINARY OPERATIONS AND CUSTOMER SERVICE ASSISTANT
Played a key role in the operational efficiency of the catering service, integrating technical execution with the customer experience.. Controlled execution of food preparation processes, applying recipes and quality standards with methodological precision to ensure consistency in presentation, flavour and food safety.. Management of the inventory of ingredients and supplies, ensuring timely availability, monitoring stock rotation and reducing waste through rigorous resource management.. Maintained optimal hygiene and safety conditions in the workplace, strictly complying with public health regulations and internal quality protocols.. Coordinated logistics for the set-up and dismantling of the mobile kitchen, checking that equipment and tools are in working order to ensure operational continuity at every event.. Provided direct customer service, offering detailed information on products and ensuring the accurate and timely delivery of every order, thereby helping to boost satisfaction rates.. Smooth communication with the kitchen team and the chef in charge, facilitating the coordination of tasks and the swift resolution of requests during periods of high demand.
EVENT LOGISTICS AND OPERATIONS COORDINATOR
Responsible for planning and executing logistics processes to ensure the smooth running of the event, from the set-up phase through to dismantling.. Supervised the set-up of critical infrastructure (stages, access points, points of sale), ensuring compliance with timetables and applicable safety regulations.. Operational management of suppliers and technical teams, verifying the timely receipt of materials and resources under controlled conditions of quality and availability.. Coordinated transport and internal logistics within the venue, optimising the movement of equipment and staff to maintain operational fluidity throughout all phases of the event.. Managed crowd flows via checkpoints, access points and evacuation zones, with the aim of maintaining safety, order and a satisfactory experience for attendees.. Immediate response to logistical contingencies, providing support to the production team and implementing effective solutions to prevent disruptions and ensure the continuity of operations.
CUSTOMER SERVICE AND EXPERIENCE ASSISTANT
Provided a high standard of service focused on creating a satisfying dining experience, applying personalised service protocols and ensuring the traceability of every request.. Welcomed and built customer loyalty through assertive communication, presenting the menu and offering personalised recommendations based on accurately identifying needs and preferences.. Accurate order management, channelling special requests to the kitchen team with precision to ensure diners’ expectations were met.. Supervised the timely delivery of dishes, checking that they are presented in optimal condition and of the highest quality before reaching the table, in accordance with defined standards.. Provided continuous attention throughout the service, resolving concerns and handling requests promptly and professionally as they arise to maintain high levels of satisfaction.. Rigorous processing of payments, handling multiple payment methods and ensuring accuracy in billing and account settlement.. Maintained order, cleanliness and hygiene in the work area, complying with applicable regulations and contributing to a safe and pleasant environment.. Worked closely with the kitchen team and other operational departments, facilitating smooth communication that fostered a harmonious and highly efficient working environment.
STORE AND INVENTORY MANAGER
Responsible for the overall management of the warehouse, ensuring operational efficiency through rigorous stock control and the optimisation of receiving, storage and dispatch processes.. Supervised the goods receipt process, verifying the condition, quality and accuracy of quantities against the receipt documentation.. Strategic organisation of the warehouse, applying storage methods designed to maximise storage capacity, preserve the integrity of the products and facilitate quick access to stock.. Managed and continuously updated stock records, accurately documenting every incoming and outgoing movement to ensure full traceability of stock.. Carried out cyclical and periodic stock-takes, identifying and rectifying discrepancies in a timely manner to maintain the accuracy of the database and minimise losses.. Coordinated the preparation and dispatch of orders, ensuring compliance with delivery deadlines and optimal packaging and presentation of shipments.
PROCESS AND QUALITY CONTROL LABORATORY ASSISTANT
Responsible for carrying out physico-chemical tests on surface treatment processes, integrating analytical control with the continuous improvement of operational and environmental parameters.. Rigorous performance of control tests on anodising baths, applying the technical standards and testing methodologies established by the organisation.. Systematic recording, validation and monitoring of the information generated at each stage of the process, ensuring the integrity, accuracy and traceability of analytical data.. Identification of opportunities for environmental improvement based on the characterisation of waste generated in the anodising area.. Monitoring and verifying the conformity of processed metal sheets, ensuring that surface and dimensional characteristics meet corporate quality standards prior to release.. Active participation in identifying critical process variables and proposing methodological adjustments aimed at increasing repeatability and efficiency, and reducing non-conformities in analytical results.