A dedicated professional with over 5 years of experience in customer service, B2B sales, and team training within financial and educational sectors. Skilled in client support, leadership, and communication, with a proven track record of role progression and skill diversification.
Handled client inquiries and support transactions effectively, ensuring customer satisfaction and service quality.
Supported sales processes in back-office environments, contributing to client acquisition and retention efforts.
Conducted training sessions for new hires and team members, fostering skill development and operational efficiency.
Taught English across different levels, improving student comprehension and communication abilities.
Equifax
Customer Service Agent for the Breach Dept., Back Office Analyst B2B Sales, Promoted to Customer Service Supervisor
The Language Chatter Box
English teaching for all levels from A1 to B2.
Amazon Support Services
Van Ru Corporation
Pro Language
Secondary School
Bachelor of English Teaching
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Started as a Customer Service Agent., Promoted to New Hire Trainer.
