Raquel - Educator and Trainer with 10+ years of experience in education and customer service

Designed and delivered lesson plans in line with curriculum for high school students, maintaining discipline and engagement.

Handled inquiries via chat and phone, establishing protocols and building customer trust.

Created, delivered, and improved training content for new and existing employees across a large organization.

Engaged with parents, school governors, and colleagues professionally and effectively.

Met parents and school governors, Maintain discipline in the classroom, Methodically provide resources for lessons, Simplify lessons plan in line with curriculum objectives, Assist the students to prepare for examination in a 500+ student school.

Implemented product recommendation increasing sales, Received +25 positive customer reviews per day for having an understanding, professional and patient attitude, Established knowledge of protocols, answering customer inquiries about billing by chats, and phone calls.

Delivers training with tact and diplomacy to new and existing employees across the company, Works closely with the Quality Assurance role and management team to trend training/performance gaps, Develop methods to close those gaps, Create and update training content and reference materials, Ensures all class objectives are achieved according to pre-defined plan.