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RAUL
Bilingual Customer Service Agent with 5 years in Retail and Hospitality
Video resume
Contacto
Competencias
Expert in managing customer inquiries and providing tailored solutions in high-pressure environments.
Proficient in promoting financial products and services to enhance customer engagement and sales.
Experienced in handling cash transactions and maintaining accurate financial records.
Skilled in cooking and food preparation, ensuring quality and presentation in various culinary settings.
Knowledgeable in accounting principles, tax preparation, and financial reporting.
Educacion
Resumen
Dynamic professional with extensive experience in customer service, sales, and culinary arts. Proven track record of enhancing customer satisfaction and operational efficiency.
Logros Clave
- Successfully managed customer inquiries and orders at Teleperformance, enhancing customer satisfaction.
- Promoted and processed international Visa credit cards, increasing client engagement at Goth Consultants.
- Streamlined cash management processes as a cashier, ensuring accurate cash flow and inventory control.
- Delivered exceptional service and timely order fulfillment as a delivery driver at Snarf's Sandwiches.
Experiencia
CALL CENTER AND SALESMAN BILIGUE
BILINGUAL AGENT ANSWERING PHONE CALLS WITH CUSTOMER SERVICE IN A SOPHISTICATED STORE IN THE UNITED STATES PROVIDING CLOSE ATTENTION TO THE DIFFERENT PRODUCTS SOLD IN THE STORE. PLACING ORDERS, SEARCHING FOR PRODUCTS WITH SKUS, PRODUCTS IN STOCK, RETURNS, ORDERS THAT DON'T ARRIVE AT THEIR DESTINATION, REFUNDS, LOST CREDIT CARDS, DISPUTES, PRICE DIFFERENCE ACCOMMODATIONS. CREDIT CARD REPLACEMENTS, ACCOUNT CLOSURES, BALANCE INQUIRIES, CHANGE OF ADDRESS, NAME, EMAIL, CHANGE OF ADDRESS, CHECK GIFT POINTS, REWARDS, COUPONS, AND SEARCH FOR ORDERS ON TRANSIT.
CREDIT PROMOTER
CARRYING OUT DIFFERENT ACTIVITIES BEING A CREDIT PROMOTER HAVING DIRECT CONTACT WITH THE CLIENT FOR THE PROCESSING OF INTERNATIONAL VISA CREDIT CARDS. OFFERING THE DIFFERENT PROMOTIONS OF THE BANK AND THE DEPARTMENT STORES OF BODEGA AURRERA.
CASHIER (CASHIER)
PERFORMING DIFFERENT ACTIVITIES AS A CASHIER HAVING DIRECT CONTACT WITH THE CUSTOMER MANAGING CASH FLOW CHOOSING CLOTHES AND HOUSEHOLD ITEMS. ANSWERING PHONES AND COVERING THE CUSTOMER'S NEEDS SPEAKING 2 LANGUAGES (ENGLISH -SPANISH)
DELIVERY DRIVER
DELIVERING ORDERS IN DIFFERENT PARTS OF THE CITY COVERING THE NEEDS OF THE CUSTOMER. PREPARING SANDWICHES IN THE PRODUCTION LINE, ANSWERING PHONES TO PLACE CUSTOMER ORDERS
SOUS CHEF (ASSISTANT COOK)
ADVISNG THE KITCHEN STAFF ORGANIZING DIFFERENT ACTIVITIES THEY SHOULD CARRY OUT AND THE STATIONS IN WHICH THEY SHOULD WORK. HELPING AT THE NECESSARY TIME TO COOK LOMO SALTADO IN THE FRYING PAN STATION. PREPARE DAILY INVENTORIES TO PLACE ORDERS WITH SUPPLIERS, CUSTOMER SERVICE SOLVING ANY PROBLEM IN THE KITCHEN
COOK (COOK)
PREPARING DIFFERENT ACTIVITIES IN THE CULINARY ART COOKING MEATS AT DIFFERENT TEMPERATURES, SEAFOOD, PREPARATION OF SALADS, DRESSINGS, SAUCES, DESSERTS
COOK (COOK)
DOING DIFFERENT ACTIVITIES IN THE KITCHEN IN THE FRYING PAN AND GRILL AREA AS WELL AS WASHING DISHES
ACCOUNTING ASSISTANT
MANAGEMENT OF 2 COMPANIES, INFORMATIVE COMPONENT AND PREPARATION TO DETERMINE QUARTERLY AND ANNUAL TAXES, ACCOUNTING AND TAX DEPRECIATION AND AMORTIZATION. CODING AND CAPTURE OF INCOME AND EXPENDITURE JOURNAL POLICIES, MONTHLY CLOSING FOR THE PAYMENT OF TAXES AND PREPARATION OF BALANCE SHEETS. BANK RECONCILIATIONS, PROVISIONS OF INVOICES AND PAYMENT TO SUPPLIERS, ACCOUNTING APPLICATION OF WEEKLY PAYROLLS
ACCOUNTING ASSISTANT
CODING, APPLICATION AND FILING OF POLICIES, INCOME, EXPENSES OF THE COMPANY, (VOLUME OF 900 POLICIES PER MONTH). PROVISION OF PURCHASE INVOICES (APPROXIMATELY 400 TO 600 INVOICES PER WEEK), CASH FLOW, CUTS OF THE DAY. BANK RECONCILIATIONS, MANAGEMENT OF ACCOUNTING PACKAGES AND PURGING OF ACCOUNTS, PHYSICAL INVENTORIES IN THE DIFFERENT HEADQUARTERS OF THE COMPANY
Habilidades
Transcripcion del Video
Agent call center
Hi, my name is Juan Luis Perez and I got a 45 years old. I got an experience on call center customer service and settlements also. So I stay like 14 years in the United States. So I can speak English and Spanish. And I got almost one year.