Raul - Project Manager with 10+ years of proven leadership in IT and software implementation

San Miguel, San Miguel Department, El Salvadoren

Led multiple cross-functional teams to successfully deliver large-scale IT projects on time and within budget.

Implemented process improvements that increased project efficiency and stakeholder satisfaction.

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Resumen

Seasoned project management professional with a decade of experience leading IT projects and teams.

Logros Clave

Progressed from entry-level project coordinator to senior project manager, demonstrating skill development and increased responsibilities.

Habilidades

Project ManagementAvanzado

Led planning, execution, and delivery of complex projects in the IT sector.

Team LeadershipAvanzado

Managed diverse teams across multiple departments to achieve project objectives.

Process ImprovementIntermedio

Identified areas for efficiency enhancements and implemented new workflows.

Stakeholder CommunicationAvanzado

Facilitated communication between technical teams and clients to ensure alignment.

Agile MethodologiesIntermedio

Experiencia

Bilingual Customer Service Representative (Spain)

TENERITY

Sep 2019 - Feb 2023

Assisted Spanish-speaking users on a digital benefits platform via phone, email, and chat., Provided remote onboarding, account support, and step-by-step guidance., Investigated fraudulent activity and compiled detailed incident reports.

Freelance Translator / Interpreter

LIONBRIDGE

Apr 2019 - Jun 2019

Delivered real-time Spanish-English interpretation during sensitive healthcare and legal calls., Maintained accuracy, neutrality, and confidentiality in all sessions.

Back Office Support (7-Eleven USA)

TELEPERFORMANCE

Aug 2018 - Apr 2019

Logged and escalated thefts, natural disasters, and liability incidents from U.S. stores., Processed documentation for insurance claims and internal audits.