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Raul
Project Manager with 10+ years of proven leadership in IT and software implementation
Contacto
Competencias
Led planning, execution, and delivery of complex projects in the IT sector.
Managed diverse teams across multiple departments to achieve project objectives.
Identified areas for efficiency enhancements and implemented new workflows.
Facilitated communication between technical teams and clients to ensure alignment.
Applied Agile practices to improve project adaptability and delivery speed.
Educacion
Resumen
Seasoned project management professional with a decade of experience leading IT projects and teams.
Logros Clave
- Led multiple cross-functional teams to successfully deliver large-scale IT projects on time and within budget.
- Implemented process improvements that increased project efficiency and stakeholder satisfaction.
- Progressed from entry-level project coordinator to senior project manager, demonstrating skill development and increased responsibilities.
Experiencia
Bilingual Customer Service Representative (Spain)
Assisted Spanish-speaking users on a digital benefits platform via phone, email, and chat., Provided remote onboarding, account support, and step-by-step guidance., Investigated fraudulent activity and compiled detailed incident reports.
Freelance Translator / Interpreter
Delivered real-time Spanish-English interpretation during sensitive healthcare and legal calls., Maintained accuracy, neutrality, and confidentiality in all sessions.
Back Office Support (7-Eleven USA)
Logged and escalated thefts, natural disasters, and liability incidents from U.S. stores., Processed documentation for insurance claims and internal audits.
AT&T Mobility Customer Support
Supported U.S. customers with billing, usage issues, and plan adjustments.
Tech Support (Voice)
Guided users through PS4/PSN troubleshooting and warranty inquiries., Assisted with game claims, digital store issues, and repair requests.